Term's & Conditions
Guests are requested to read and understand the Cancellation, Refund, Relocation, Reschedulement, and other Policies applicable before making a booking via our website, other third-party websites or applications, or through offline channels like any third parties, advertisements, referrals, etc.
Please note, Pushpa Villa has 2 policies – standard and strict – to protect the interests of both Guest(s) and Homeowner(s), alike. Please check carefully, which Policy applies to the Home.
Standard/Moderate Cancellation Policy:
- In case a Guest has booked online on the website or with any assistance from the Call Center, he/ she is entitled to a refund of 50% if he/she cancels the confirmed booking up to 15 days before the date of Check-In (before 2 PM)
- Any bookings made on public holidays, weekends, festival dates, the cancellation period will be 30 days
- If the Guest cancels within 15 days of the Date of Check-In, he/she is entitled to no refund.
- If the Guest has made a partial payment, he/she is entitled to no refund whatsoever.
Refund for Extra Guests:
In case of any change in group size, the extra bedding charges collected can be refunded if intimated to Pushpa Villa a minimum of 3 days prior to check-in. As with all refunds, a 5% processing fee shall be levied for processing the refund. No refund for extra bedding charges shall be processed if informed within 3 days prior to check-in or after check-in.
- Cancellation by Pushpa Villa: EKOSTAY will provide one of the following options.
- EKOSTAY reserves to right to cancel a booking
- Book an alternative comparable available Home/ Villa/ Apartment
- EKOSTAY shall offer Travel Credit (validity of 6 months from date of issuance) of the full amount paid that may be redeemed while booking a new home.
- A full refund for the total amount paid. The refund shall be processed within 7 working days from the date of cancellation.
Early Check-in and Late Check-out Policy:
- Our standard check-in time is 2 pm and check-out time is 11 am. We’d be happy to offer you a complimentary early check-in by 1 pm, provided there’s no booking at the villa for the previous night. Please confirm with us a day prior to the check-in, which will be subject to availability. In case you wish to avail of an earlier check-in (earliest possible is 10:00 am), charges are applicable & subjective to availability. The rate is 20% of the tariff for that night.
- We’d be happy to offer a complimentary late check-out by 12:00 pm if there’s no booking at the villa on the day of your checkout. However, we can only let you know by 10 am on your checkout date as we do accept instant online and last-minute bookings.
- In case you wish to avail of a further extended checkout (post 11:00 am), charges are applicable. The rate is 20% of the tariff for that night for a Checkout up to 2 pm, and 40% up to 5 pm. Full night charges apply thereafter.
- It is at the discretion of Pushpa Villa, whether to offer early check-in or late check-out.